Problems accessing this site?

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Problems accessing this site?

Postby gary » Tue Jun 19, 2007 4:55 pm

For a couple of days now I have been experiencing long delays (a minute or more) in accessing pages on the forum. I was wondering if anyone else was experiencing this?

I am not experiencing any abnormal delays accessing other sites and it may well be just another in a long list of *Vista* related problems I have been having. sigh.
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Re: Problems accessing this site?

Postby Steve Anderson » Tue Jun 19, 2007 5:33 pm

gary wrote:For a couple of days now I have been experiencing long delays (a minute or more) in accessing pages on the forum. I was wondering if anyone else was experiencing this?


Yes, for about a week or two it has been slow, but I haven't experienced the delays you have. Mostly they're under 20 seconds or so, but that can cause the odd time-out.

It tends to vary from day-to-day. For example today it's been fine. I put it down to the connection to my ISP at first, it's the wet season here and communications does sometimes become severly disrupted. But seeing you're having similar delays tends to make me think otherwise.

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Postby AncientBrit » Tue Jun 19, 2007 5:39 pm

The only delays I've noticed are for the download of large pix files.

For the first few minutes the download speed is flagged at something ridiculous like 200 bps or so, then the file comes through in a rush.

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Postby gary » Tue Jun 19, 2007 5:51 pm

AncientBrit wrote:The only delays I've noticed are for the download of large pix files.

For the first few minutes the download speed is flagged at something ridiculous like 200 bps or so, then the file comes through in a rush.

GL


Yes that is how I am experiencing it also except that it is happening on all downloads including html pages, almost like it is taking a long time to make the initial connection but once it does it downloads in a flash.

Thinking about it again this looks like a DNS problem which could be anywhere, it'll probably right itself when a server gets rebooted somewhere out there...

Thanks guys at least I don't have to waste time looking for a local problem.
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Postby moderator » Tue Jun 19, 2007 9:50 pm

I have passed these reports of speed issues to the support section of the webhost I use (www.icdsoft.com). These guys are good -- really, really good -- typically < 5 minute turnaround on any support issue, 24 hours a day. THe response I have received is...

Hello,

I checked the server load and it is normal. I also performed test connections from several Australian ISPs and the response time was good.

Could you please execute the following command under a Command Prompt window:

tracert taswegian.com

and let us know its output? Please execute the command at a time when you are experiencing the problem.

To start the Command Prompt window you should type CMD in the Run dialog.

Best Regards,
Support



So, could everyone who is experiencing speed issues please follow the above instructions, and cut/paste the results either to this forum or directly via email to me. We'll soon find the issue and fix things up.
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Trace response.

Postby Steve Anderson » Tue Jun 19, 2007 10:24 pm

Here's the result of the trace I just did, but at the moment all is OK, when it 'gums up' next time I'll do it again.



Tracing route to taswegian.com [203.194.209.179]

over a maximum of 30 hops:



1 19 ms 19 ms 19 ms ppp-124.120.95.1.revip2.asianet.co.th [124.120.95.1]

2 19 ms 19 ms 19 ms ppp-210.86.189.39.revip.asianet.co.th [210.86.189.39]

3 19 ms 19 ms 19 ms 10.169.39.1

4 * * * Request timed out.

5 19 ms 19 ms 19 ms 61-90-133-238.static.asianet.co.th [61.90.133.238]

6 19 ms 19 ms 19 ms 61-90-133-237.static.asianet.co.th [61.90.133.237]

7 19 ms 19 ms 19 ms 61-90-254-89.static.asianet.co.th [61.90.254.89]

8 19 ms 19 ms 19 ms 203-144-144-6.static.asianet.co.th [203.144.144.6]

9 19 ms 19 ms 19 ms TIG-Net28-1.trueinternetgateway.com [122.144.28.1]

10 50 ms 49 ms 50 ms SG-ICR-ANC1-26-210.trueinternetgateway.com [122.144.26.210]

11 60 ms 49 ms 50 ms Dacom-DAC0027.gw2.sin1.asianetcom.net [203.192.169.241]

12 90 ms 90 ms 90 ms po4-0.cr1.hkg3.asianetcom.net [202.147.48.118]

13 90 ms 90 ms 90 ms po15-0.gw2.hkg3.asianetcom.net [202.147.16.210]

14 90 ms 90 ms 89 ms NEW-0012.gw2.hkg3.asianetcom.net [203.192.137.210]

15 90 ms 89 ms 90 ms 202.130.96.17

16 90 ms 90 ms 90 ms 202.131.73.198

17 90 ms 90 ms 90 ms 210.184.124.4

18 90 ms 90 ms 90 ms v010-m02.hk03.iadvantage.net [202.85.168.163]

19 90 ms 90 ms 90 ms hosting334.com [203.194.209.179]



Trace complete.

So I guess we can take the above as a reference.

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Postby moderator » Tue Jun 19, 2007 10:30 pm

Mine was...

Tracing route to taswegian.com [203.194.209.179]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 16 ms 18 ms 17 ms 192.168.2.1
3 18 ms 19 ms 19 ms lns1.Hobart.netspace.net.au [203.17.101.71]
4 19 ms 19 ms 20 ms core1-fastether-0-0-11.Hobart.netspace.net.au [2
03.17.102.69]
5 121 ms 132 ms 134 ms FastEthernet10-1-0.GW1.HBA1.ALTER.NET [203.166.9
3.177]
6 162 ms 159 ms 159 ms 422.AT-6-0-0.XR1.MEL1.ALTER.NET [210.80.32.9]
7 137 ms 133 ms 140 ms so-0-1-0.XT1.SYD2.ALTER.NET [210.80.33.5]
8 164 ms 172 ms 167 ms so-6-0-0.BR2.SYD2.ALTER.NET [210.80.33.218]
9 172 ms * 254 ms 203.103.244.190
10 289 ms 287 ms 282 ms po11-1.cr1.nrt1.asianetcom.net [202.147.40.158]

11 323 ms 368 ms 352 ms gi6-0.cr1.hkg3.asianetcom.net [202.147.16.85]
12 329 ms 366 ms 321 ms po0-0.gw2.hkg3.asianetcom.net [202.147.16.206]
13 300 ms * 327 ms NEW-0012.gw2.hkg3.asianetcom.net [203.192.137.21
0]
14 289 ms 281 ms 278 ms 202.130.96.51
15 * 318 ms 327 ms 202.131.73.198
16 350 ms 344 ms 337 ms 210.184.124.4
17 325 ms 327 ms 316 ms v010-m02.hk03.iadvantage.net [202.85.168.163]
18 327 ms 342 ms 346 ms hosting334.com [203.194.209.179]

Trace complete.


And support has already replied...

The traceroutes show that there is a problem within ALTER.NET which are large Australian provider.

Unfortunately there is nothing we can do to fix this problem as it is outside of our networks (and outside the networks of the upstreams we use).
You (your users) should contact their local internet provider which should be able to offer assistance in resolving this issue.

Best Regards,
Support



So, I guess we might best follow the above advice.
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Postby gary » Tue Jun 19, 2007 10:36 pm

Thanks Moderator, will pass this on to my ISP.
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Postby Dave Moll » Tue Jun 19, 2007 10:44 pm

Although the output of TRACERT doesn't mean a lot to me, I wondered whether another example from a different part of the globe might help one way or another to those for whom it does mean something:



Tracing route to taswegian.com [203.194.209.179]

over a maximum of 30 hops:



1 13 ms 28 ms 27 ms lo99.sfd-0-dsl.as9105.net [212.74.111.240]

2 13 ms 28 ms 27 ms ge1-2-25.sfd0.as9105.net [212.74.106.178]

3 13 ms 28 ms 27 ms ge1-1.sfd1.as9105.net [212.74.109.233]

4 13 ms 28 ms 27 ms pos0-0.not0.as9105.net [212.74.108.205]

5 41 ms 14 ms 27 ms pos0-0.lei1.as9105.net [212.74.109.225]

6 27 ms 28 ms 13 ms pos2-0.sa-bham0.as9105.net [212.74.109.214]

7 28 ms 27 ms 41 ms pos6-0.mk1.as9105.net [212.74.108.13]

8 27 ms 42 ms 27 ms pos3-0.lon10.as9105.net [212.74.108.10]

9 41 ms 28 ms 41 ms pos2-p0.lon11.as9105.net [212.74.111.230]

10 * * 28 ms ge-7-1-0.lon11.ip.tiscali.net [213.200.77.49]

11 165 ms 165 ms 164 ms so-0-0-0.lax22.ip.tiscali.net [213.200.80.93]

12 165 ms 179 ms 164 ms asia-netcom-gw.ip.tiscali.net [213.200.84.250]

13 288 ms 289 ms 288 ms po15-0.cr1.nrt1.asianetcom.net [202.147.61.182]

14 357 ms 343 ms 357 ms po5-3.cr1.hkg3.asianetcom.net [202.147.0.174]

15 357 ms 371 ms 357 ms po0-0.gw2.hkg3.asianetcom.net [202.147.16.206]

16 344 ms 329 ms 344 ms NEW-0012.gw2.hkg3.asianetcom.net [203.192.137.210]

17 330 ms 343 ms 329 ms 202.130.96.17

18 344 ms 344 ms 343 ms 202.131.73.198

19 357 ms 344 ms 357 ms 210.184.124.4

20 357 ms 344 ms 343 ms v010-m02.hk03.iadvantage.net [202.85.168.163]

21 343 ms 344 ms 357 ms hosting334.com [203.194.209.179]



Trace complete.
Last edited by Dave Moll on Wed Jun 20, 2007 9:06 pm, edited 1 time in total.
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Postby Steve Anderson » Tue Jun 19, 2007 10:54 pm

moderator wrote:Mine was...

Tracing route to taswegian.com [203.194.209.179]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0
.
.
.

18 327 ms 342 ms 346 ms hosting334.com [203.194.209.179]

Trace complete.

So, I guess we might best follow the above advice.


Well, the first response was very fast, but even some 10,000km away none of mine ran to a tenth of yours. Mine were almost at the speed of light, (some 10,000km) as they should be on a good day...but 327ms, that's a no-no.

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Postby gary » Wed Jun 20, 2007 12:16 am

Hmmm thinking about this again it can't be ALTER.NET as I don't appear to be passing through that network, nor are others it seems.

The tracert values shown don't seem to be out of the ordinary. I wonder why they thought ALTER.NET were at fault?

never-the-less I sahll see if my ISP can determine anything.
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Another trace...

Postby Steve Anderson » Tue Jun 26, 2007 2:33 pm

Whilst in the forum it all ground to a halt at 0320 GMT. Unlike the previous trace which completed in less than five seconds, this one took over two minutes.

Tracing route to taswegian.com [203.194.209.179]

over a maximum of 30 hops:



1 20 ms 19 ms 19 ms ppp-124.120.98.1.revip2.asianet.co.th [124.120.98.1]

2 19 ms 19 ms 19 ms ppp-210.86.189.39.revip.asianet.co.th [210.86.189.39]

3 19 ms 19 ms 19 ms 10.169.39.1

4 * * * Request timed out.

5 19 ms 19 ms 19 ms 61-90-132-86.static.asianet.co.th [61.90.132.86]

6 19 ms 19 ms 19 ms 61-90-132-85.static.asianet.co.th [61.90.132.85]

7 19 ms 19 ms 19 ms 61-90-254-89.static.asianet.co.th [61.90.254.89]

8 19 ms 19 ms 19 ms 203-144-144-6.static.asianet.co.th [203.144.144.6]

9 19 ms 19 ms 19 ms TIG-Net28-1.trueinternetgateway.com [122.144.28.1]

10 49 ms 49 ms 49 ms SG-ICR-ANC1-26-210.trueinternetgateway.com [122.144.26.210]

11 49 ms 49 ms 49 ms Dacom-DAC0026.gw2.sin1.asianetcom.net [203.192.169.233]

12 90 ms 90 ms 90 ms po3-1.cr1.hkg3.asianetcom.net [202.147.48.114]

13 90 ms 89 ms 90 ms po0-0.gw2.hkg3.asianetcom.net [202.147.16.206]

14 90 ms 90 ms 90 ms NEW-0012.gw2.hkg3.asianetcom.net [203.192.137.210]

15 90 ms 90 ms 90 ms 202.130.96.17

16 90 ms 89 ms 90 ms 202.131.73.198

17 90 ms 90 ms 90 ms 210.184.124.4

18 90 ms 90 ms 89 ms v010-m02.hk03.iadvantage.net [202.85.168.163]

19 90 ms 89 ms 90 ms hosting334.com [203.194.209.179]



Trace complete.

Steve A.
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